Transparency
Mechanisms for citizen attention:
- Our service centers and reception points
- Contact us: Customer Service Line: (+57 8) 6819087
- Email correspondenciacusianagas@grupodellano.com
- Correspondence address: Carrera 20 N° 18-66 neighborhood El Gaván - Yopal Casanare
- Requests, petitions, complaints, claims and reports
- Main office address: Carrera 20 N° 18-66 El Gaván neighborhood - Yopal Casanare
- Our locations and hours
- Judicial notifications: contactocusiana@grupodellano.com
- Information security policies
Important This email is only for the processing of requirements from judicial, administrative and control authorities.
Organic Structure and Human Talent:
- 123 of 2011
- Our services
- Rates
- Financing
- Financing Rates
- Access to the pipeline distribution network
- Change of vendor
- Linkage to natural gas non-regulated customers
- Construction companies
- Installation Firms
- After-sales services and periodic reviews
- Link to natural gas Regulated customers
- Requests, petitions, complaints, claims and resources
- Duties and rights of users
- Uniform Conditions Contract
- Communication channels
- Letter of Adhesion
123 of 2011:
Compliance with CREG Resolution 080 of 2019
Services Information:
Procedures associated with the provision of the service:
Information of interest to users:
Carta de Adhesión a la Resolución CREG 080 de 2019:
Habeas Data:
