Cusianagas S.A. E.S.P. announces to the community that it has enabled face-to-face attention in its Yopal office, located at Carrera 20 N° 18-66 in the El Gaván neighborhood. 

In virtue of its commitment to the health of its collaborators, users and the community in general, all the biosecurity protocols required by the National Government for the prevention of COVID-19 infection have been implemented, therefore the attention to users will be provided with the following restrictions: 

Temporary opening hours from 7:30 a.m. to 11:00 a.m. and from 1:00 to 3:00 p.m.

Maximum capacity in the room of six (06) people, in compliance with biosafety protocols.

For this reason, and reiterating the importance of taking care of ourselves, users are invited to continue to preferably use non-face-to-face channels:

• Telephone:

- Customer service line number (+57 8) 6819086, which operates from Monday to Friday from 7:00 am to 4:00 pm during continuous working hours.

- Emergency Hotline number (+57 8) 6819085, Toll Free Line 164, 018000936521 24 hours a day.

• Website: www.cusianagas.com   24/7 link to the virtual office:  https://apps.cusianagas.com/clientes/iniciar-sesion

Cusianagas S.A. E.S.P. reiterates its commitment to the community, therefore, it especially recommends its users not to attend with an accompanying person since they will not be allowed to enter. Likewise, it urges self-care, the correct use of masks, regular hand washing and avoid being present in places with a large number of people. Care is everyone's responsibility.

NOHORA YADIRA NÚÑEZ GONZÁLEZ

Prof. Customer Service and Management